Privacy policy

Privacy policy

We value the trust which you have put in our company. We would like to emphasize we will only use the personal information with which you have entrusted us for the purposes for which you have given us your permission. We will in no case make your personal information available to third parties without your express permission. It is possible that we will make statistics about our customers, our sales and customer behaviour available to trusted third parties and we may also make them available to this extent on our website. We will, however, modify this information so that it is not possible to identify individual persons. The confidentiality of your personal information will thus be strictly maintained. Vaillant Group Slovakia, s.r.o. does not concern itself with the active collection of personal data of those who visit its website. We may thus only obtain your personal information only when you make it available to us voluntarily, such as in an email.

Factual data

Factual data and information, such as the exact time of connection to our website and the type of web browser used are gathered by common, fully automated processes, which are part of the internet services of Vaillant Group Slovakia, s.r.o. This information is used for statistical purposes and to follow the activities on our website, with the goal of increasing the usefulness of what we offer.

Personal information

In some cases Vaillant Group Slovakia, s.r.o. will request that you give personal data. This is done so that we can offer certain types of services and, if needed, contact you. If this type of information is archived, you will be informed about the purposes for which it is used. When ordering, it is necessary to list your name, company, address, phone number and e-mail address. It is the only way we can process the order and inform you of its status. If you participate in a contest or other special event, we will need your name, address and e-mail address, so that we may inform you if the need arises. If the information is processed by a service provider within the scope of centralized data processing or within the framework of Vaillant Group (that is, by Vaillant GmbH and its subsidiaries) for the purpose of improving the services we provide to our customers or for technical reasons, we will ensure that your personal data are protected. If you decide not to send us the personal information which we request on some of the websites of Vaillant Group Slovakia, s.r.o., your decision will have no material consequences. In such a case, however, it may mean that we cannot send you certain information and goods through the website.

Cookies

Vaillant Group Slovakia, s.r.o. uses cookies to record the priorities of visitors to our website, allowing us to optimize the design of our website. Cookies are small files stored on the hard disk of a computer. They make navigation and user orientation on the website easier. Cookies also allow us to identify the most popular parts of our website. That allows us to provide content which better suits your needs and thus improve our services. Cookies also allow us to find out, whether there has been contact between your computer and us in the past. In this process only the cookie files stored on your computer are identified. Cookies may also store personal information, assuming you've allowed it – for example to make securely connecting easier, so that you do not need to repeatedly enter your user name and password. Most web browsers automatically accept cookies. If you do not want to store cookies, you can change the settings of you browser so that it does not accept cookies. You will find the precise steps for activating this setting in your browser manual. Cookies stored on your hard disk can be removed at any time. If you decide not to accept cookies, you can still visit our website. The availability of services which we provide through our website may, however, change.

Google Analytics Service

This website uses the Google Analytics service – a service focusing on web analysis, provided by Google, Inc. (hereinafter "Google"). The Google Analytics service uses cookies (text files saved on a computer) as a tool for websites, which use these files for analyzing the way in which users use a given website. Data generated by cookies contains information about how you use a website (including your IP address). This data is transferred to Google, which stores it on its servers in the United States of America. Google will use this information to analyze the way in which you use a website and create logs of the activity on a website for the workers maintaining it and provide other services connected to the function of a website and use of the internet. Google may make this information available to third parties if the law requires it or if these third parties process the data for Google. Google will not connect your IP address with other information it has at hand. You can refuse to accept cookies. You only need to adjust the settings of your web browser. Note, however, that you will not be able to use all the functions of this website. By using this website, you agree to allow information about yourself to be processed by Google in the manner and for the purposes listed above.

Safety

Your personal information is password protected in all systems in which it is stored. Persons who have access to your information are strictly forbidden to make your information available to third parties.